Error Messages

Broken Pipe

"Broken pipe" is a standard computer networking error that means a network connection was established, but then the connection was lost during the process of sending data. When the DigiSnap Pro encounters this condition, it will retry at least three times and until the "network connection timeout" has expired.

Camera Power has been disabled: voltage or current error

This error message corresponds to the DSPC's internal error flag "CamPwrDis". This means that the camera power supply was measured to be significantly different than the set value, so it internally disabled the power.

This message suggests a hardware failure in the camera power supply. Please contact [email protected] for further troubleshooting or warranty replacement.

There could also be something external happening to cause this message (shorted power adapter, camera drawing more current than the power supply can handle, etc.).

DSPC Errors: Camera Power Supply has failed

Fixed in DSPC firmware V141.

This is a very common false positive error. It is triggered when the camera is communicating via USB and taking a picture at the same time, which is a common occurrence during normal operation of the DigiSnap Pro. While taking a picture, the DigiSnap Pro continuously monitors the current used by the camera and analyzes it to determine if the picture was successful. This algorithm is fooled by the additional variable current introduced by USB activity, generating the false error message. It is normally harmless.

If the camera power supply has truly failed, an additional message like "Camera power fault: set 8.0V, measured 0.0V" will be present. In this case, contact [email protected] for a warranty replacement.

DSPC clock is 9:58:58.515034 ahead of network board

This error indicates that the DigiSnap Pro Controller's clock is out of sync with the DigiSnap Pro Network Board's clock.

There are three different clocks in the DigiSnap Pro:

  • DSPC clock — handles most time functions in the system, like intervalometer/timelapse, transfer, and email scheduling. It is normally set to local time.
  • Camera clock — the camera has its own internal clock that it uses to timestamp images. This clock can be synchronized to the rest of the system with the "push time" feature.
  • Network board clock — the network board does not have its own persistent clock, so every time it boots it asks the DSPC for the time. Internally, it does all operations in UTC, so it uses the timezone setting to convert the DSPC local time to UTC. Once booted, if an internet connection is available, it will use NTP (Network Time Protocol) to precisely set its time. If the "network time updates" setting is enabled it can now automatically correct the time in the DSPC clock for any drift that has occurred. If this setting is disabled, it will report the difference with an error message but will not change the clock. The network board clock is used to timestamp log files, emails, and other places where network protocols require accurate time.

The error message is formatted "DSPC clock is hh:mm:ss.sssss ahead of / behind network board". The hh:mm:ss.sssss represent the relative time difference in hours, minutes, and decimal seconds respectively (not the time of day).

When the clock error is very near an hour boundary (mm between 55 and 05), the cause is usually that the DSPC local time and the network board's timezone setting don't correspond to the same UTC offset. The solution is to set the timezone under the app's Network Settings screen. If the timezone is correct and the clocks still differ, you can allow the network board to correct the clock by enabling "Allow network module to update clock when: Network time differs" (check this box).

If the clock error is not near an hour boundary (mm between 05 and 55), check the time reported in the main screen of the app compared to your Android device time. If they differ, tap the schedules section and set the time under the "Real Time Clock" heading.

[Errno -2] Name or service not known

This message means there is no network connection established. Specifically, it is a failure of DNS (domain name resolution). This message will occur normally during startup each time the DigiSnap Pro retries a network operation before the connection is ready. It only becomes of problem if

  • it stops retrying before the connection is ready. The solution to this is to set the Network Connection Timeout to a longer value. Cellular modems often take a minute or two to establish a connection. Normally, 1 or 2 minutes is a good setting for Network Connection Timeout.
  • it continues indefinitely. This could indicate another problem with your network connection. For initial setup, check out the connecting to a network instructions. If you're having trouble with a previously-configured cellular or wifi connection, it could be as simple as the network signal being too weak in that location or having reached a quota with the service provider.

*** Error (-52: 'Could not find the requested device on the USB port') ***

Could not detect any camera

Error: No camera found.

PTP I/O Error *** Error (-7: 'I/O problem') ***

[-105] Unknown model

These errors mean that the DigiSnap Pro's networking board is having trouble communicating with the camera. Please check the following:

  • Camera is powered. The recommended camera power mode is "reset daily."
  • Camera shutter cable is plugged in securely to DigiSnap and camera.
  • Camera USB cable is plugged in securely to DigiSnap and camera.
  • Camera power connection and camera shutter connection should seat comfortably next to each other without any stress on the ports.

Follow the Camera Connections Test Procedure to diagnose the cause of this error.

If you see this error only temporarily, then the transfer continues successfully, you might need to increase the half-press time.

/etc/chatscripts/H5-chat -- open failed: No such file or directory

An error finding the H5-chat file indicates a USB modem that requires explicitly setting the APN is plugged in, but one has never been set. See Connecting to a Network for information on setting the APN.

FTP 5xx Errors

Any error message containing 5xx (500-599) has been generated by your FTP server. It means that some condition on the server has prevented the operation from taking place.

An error message like this confirms that the network connection is working and the FTP server is responding. This range of errors often needs to be resolved on the FTP server, not the DigiSnap.

530 Login authentication failed

This is a message returned by your FTP server to the DigiSnap. The good news is that your network connection to your FTP server is working. The bad news is that you typed your FTP username or password incorrectly, and the server is rejecting the DigiSnap Pro.

Try retyping your FTP username and password in the app, Network Settings page, under the Remote Storage section. Once you've done that, tap the "Start Remote Transfer" button to test the new settings.

550-Can't create directory: Operation not permitted

553 Can't open that file: No such file or directory

These messages returned by your FTP server indicates that the FTP user does not have the required permissions to carry out the operation. The DigiSnap Pro attempts to create directories for each day of images. Please ensure your FTP user has permissions to create directories and files.

Skt 3 Power Off

Skt 3 Power On

When the DigiSnap Pro cannot communicate with any accessories on an accessory port, it periodically cycles power to that port. The most common cause of this message is that there is simply nothing plugged into the port. In this case, the message can be ignored.

DSPC Errors: Power Supply to Camera

The DigiSnap Pro has a two stage process for setting the power supply voltage to the camera. It will initially program the voltage (open-loop process) and turn the power supply on. Then it measures the voltage independently, and adjusts the output so that the measured voltage is correct (closed-loop process). 

In addition, the voltage will periodically be checked to ensure that it is within tolerance. If the voltage is different than expected (too high or too low), it will shut the power supply off, and flag the error.

When the camera power is needed again in the future, it will override the shut-down, and restart the power supply, anticipating that the error was temporary in nature. 

A 'Power supply to Camera' error could then be a signal that there was a temporary issue detected... excessive current drawn, power supply voltage creep, or simply a measurement glitch. The error is latched until cleared, but the power supply may come back on and work perfectly forever in the future, or there could a sign of a real problem.

Some bits got tweaked in Delay0

This error message exists for our development team to track an internal delay loop which occasionally gets corrupted in the DSPC, it's nothing to be worried about.